Granted, I'm old, this is true...but honestly I've been noticing a difference in the way folks are working these days. The attitudes are far different from what I've been accustomed to in the past. I try to understand why and I've come up with few reasons. Part of the problem is their unability to interact in person. They're so intune with the electronic gadgets sticking out of their ears, stuck to the side of their heads or cradles between their hands in furious finger poking they don't know how to respond to a face to face person.
I work in several offices and see first hand what goes on. It's not that they're trying to be rude or isolate themselves, they seem to be very animated in their texting, phone calling and using the electronic gadgets, but when faced with a live person in front of them they seem to freeze into a two dimensional status. Part of their being is missing.
It sounds strange but I've seen it happen so many times in the last couple of years, and increasing each year, I'm sure I'm not the only one who's experiencing this phenomena.
I work in a sevice industry. The interaction with folks is required, not only by phone, but in person. As I train and watch the younger employees I realize that something is lacking in their ability to work with the public. They lack some social skills. I thnk it's because they're so insulated by their use of electronic gadgets they feel vulnerable if they don't have electronics between them and the person. The gadgets are shielding them somehow in thier mind. However, when the person is sitting in front of them they are on edge and hesitant. On the gadgets they are strong, forceful and sure of themselves. Definitely the gadgets give them power...maybe it's the "electricity"?
I don't know, it's a true mystery.....